MEMBERSHIP CONTRACT TERMS & CONDITIONS
REFUNDS: Payments are non-refundable. If you are not satisfied with the service you receive, please see our Satisfaction Guarantee below. If you have made a payment and need to pause your challenge or membership due to physical injury, you may do so and any unused service will remain as a credit on your account for 12 months.
110% SATISFACTION GUARANTEE: If you are not more than satisfied with the quality of our service and/or we do not uphold the contractual obligations listed in your package (i.e. we don't check in on you, you didn't receive safe & effective workout classes, you were not given access to trainings or resources as promised, etc.), we will give you a full refund. To qualify the Satisfaction Guarantee, you must have attended at least 90% of your sessions. To evoke the guarantee, please email us at email@example.com and explain what you are unsatisfied with. Refunds may take up to 1 business cycle (30 days) to process.
CANCELLATION POLICY: No cancellation of the 6 Week Challenge or paid in full agreements. Memberships may be cancelled with no extra charge. Member must give 30 days notice before next billing date and complete an exit interview to cancel.
PAUSE POLICY: Generally, you may pause billing in monthly intervals. There is a $25 admin fee to pause or your membership, and no fee to reinstate. For 6 Week Challengers, no pauses apply unless agreed upon and specifically noted in your contract. If you pay in full, you may pause at anytime, and credit will remain on account to be reinstated for up to 12 months. If you have an extenuating circumstance due to personal injury that prevents you from participating in the challenge. If so, unused service will remain credited on your account for 12 months. If you miss in person sessions, the makeup class policy applies. If you are away for 1-2 weeks, please contact our team and we will see if we can accommodate via makeup classes. If you are away for 3-4 weeks, we recommend pausing your membership for the month. Keep in mind, resting for 1 day for every consecutive week of fitness training is very healthy for your body's recovery.
MISSED CLASSES/MAKEUP POLICY: If included in your membership** if you must miss class because of a planned absence, you must let our team know at least 7 days in advance of class start time. You may makeup your class the week before or after, in any class that has additional spots. You have one week to use your makeup credit, and may use a maximum of 2 makeup classes per month, unless otherwise stated in your membership details. This is to ensure you are consistently attending your designated sessions, so that our team can hold you accountable, you build relationships with other members in your classes, and your coach can continually coach you. If you are sick or have personal/family emergency that is unforeseen and miss your class, you will lose the credit, although exceptions may be made in extenuating circumstances.
LATE CANCEL/NO SHOW POLICY: If you miss a scheduled in person class, you will lose the class credit. We recommend you makeup your class on demand to ensure you are staying on track with your workout plan. If you are consistently missing classes due to unforeseen circumstances, you may be requested to come in and meet with your coach for a performance improvement plan. If attendance does not improve, you may not be invited to return after your membership term ends.
MONTHLY BILLING: If you select monthly billing, your weekly rate is reflected in the month price. Since there are more than 4 weeks in a month, you are pro-rated by:
-> (weekly Price x 52 weeks in a year) / 12 months
I authorize SHINE Strength & Confidence Inc. to charge my credit card number above for agreed upon purchases and payment plans. I understand that my information will be saved to file for future transaction on my account. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form. I understand that this Credit Card Authorization will remain in effect until I cancel it in writing, and I agree to notify SHINE Strength & Confidence Inc. in writing of any changes in my account information or termination of this authorization at least fifteen (15) days prior to the next billing date.
I understand that if the total amount owed to the Service Provider is increased, I authorize this plan to continue as long as the payment amount remains unchanged until the amount owed the Service Provider is paid off, or unless the plan is terminated earlier by me as above. I understand that my credit card will be charged monthly starting on the first week of this agreement. I understand any added amounts can be applied for with a new Credit Card Authorization Form.
All other changes such as payment method, amount, frequency, will require a new Authorization Form to be filled out and submitted to Merchant fifteen (15) days prior to any change being implemented.
I represent and warrant that I am authorized to execute this payment authorization for the purpose of implementing this payment plan. I indemnify and hold the Service Provider, the bank, and Merchant harmless from damage, loss or claim resulting from all authorized actions hereunder.