MEMBERSHIP CONTRACT TERMS & CONDITIONS
REFUNDS: All monthly memberships and paid-in-full plans are recurring. The original payment method will be charged according to the applicable plan until the membership is cancelled. Payments are non-refundable. If you have made a payment and subsequently need to pause or cancel your membership, any unused service may remain as credit on your account for 12 months in accordance with the membership cancellation and pause policies below.
​
CANCELLATION POLICY: Monthly memberships and paid-in-full plans can be cancelled at no extra charge. Members must give written notice of cancellation at least 7 days before their next billing date. All membership cancellations require an exit call. Upon cancellation, the membership will remain active until the member’s next billing date. All remaining credits will expire on the member’s billing date. If you have an extenuating circumstance due to personal injury that prevents you from participating in the challenge, you may provide a Doctor's Note and any unused service will remain credited on your account for 12 months. Cancellations for the 6 Week Challenge and Intro Offers are not permitted.
​
PAUSE POLICY: Members may pause their membership at no extra charge once per calendar year. Any subsequent pauses will incur a fee of $19. Membership pauses must be in intervals of 7 days or longer. Members must give written notice of pause at least 7 days before their pause is scheduled to begin. For 6 Week Challengers, no pauses are permitted unless agreed upon and specifically noted in your contract. If you have an extenuating circumstance due to personal injury or illness that prevents you from participating in the challenge, you may provide a Doctor's Note and any unused service will remain credited on your account for 12 months. Pauses on Intro Offers are not permitted.
​
LATE CANCELLATION POLICY: If you must miss a class or coaching call (including 1:1 coaching calls, next steps calls, and accountability calls) because of a planned absence, you must let our team know at least 24 hours in advance of the class or call start time. If you need to cancel a class or coaching call that is within 24 hours, you will be charged a $10 late cancel fee. For late cancelled classes, the class credit will be returned upon payment of the late cancel fee. All late cancel fees must be paid within 7 days. If a participant fails to pay their late cancel fee within 7 days, their plan will enter a probation period. The participant will not be permitted to attend their upcoming classes until the fee has been paid. We will not refund any costs or class credits associated with missed classes while on probation. This policy applies to all clients, including both members and those clients on Intro Offers.
​
NO SHOW POLICY: If you miss a scheduled class or coaching call (including 1:1 coaching calls, next steps calls, and accountability calls) without notifying our team, you will be charged a $20 no show fee. The class credit will not be returned. All no show cancel fees must be paid within 7 days. If a participant fails to pay their no show cancel fee within 7 days, their plan will enter a probation period. The participant will not be permitted to attend their upcoming classes until the fee has been paid. We will not refund any costs or class credits associated with missed classes while on probation. This policy applies to all clients, including both members and those clients on Intro Offers. If you are consistently missing classes due to unforeseen circumstances, you may be requested to come in and meet with your coach for a performance improvement plan. If attendance does not improve, you may not be invited to return after your membership term ends.
​
PAYMENT AUTHORIZATION: By signing up, you authorize SHINE Strength & Confidence Inc. to charge your credit card number above for agreed upon purchases and payment plans.
I understand that my information will be saved to file for future transaction on my account. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form. I understand that this Credit Card Authorization will remain in effect until I cancel it in writing, and I agree to notify SHINE Strength & Confidence Inc. in writing of any changes in my account information or termination of this authorization at least fifteen (15) days prior to the next billing date.
​
I understand that if the total amount owed to the Service Provider is increased, I authorize this plan to continue as long as the payment amount remains unchanged until the amount owed the Service Provider is paid off, or unless the plan is terminated earlier by me as above. I understand that my credit card will be charged monthly starting on the first week of this agreement. I understand any added amounts can be applied for with a new Credit Card Authorization Form.
​
All other changes such as payment method, amount, frequency, will require a new Authorization Form to be filled out and submitted to Merchant fifteen (7) days prior to any change being implemented.
​
I represent and warrant that I am authorized to execute this payment authorization for the purpose of implementing this payment plan. I indemnify and hold the Service Provider, the bank, and Merchant harmless from damage, loss or claim resulting from all authorized actions hereunder.